Our reviews, and how we verify them

Our buyers only: before writing, the customer confirms the email address or mobile number used for their purchase, and we locate the online order or shop receipt containing the product. One review per product and per customer. A few days after an order is received, we invite the customer to rate the products purchased, by one email and at most a single reminder.

Every review is read by the house before it is published. We reject it only if it does not concern the product, if it is abusive, if it contains personal information or if it is unlawful. A review is never rejected because it is unfavourable, and we never alter its text or its rating.

Reviews are published with their date, from newest to oldest, and remain online for as long as the product is sold. Their author may request at any time that a review be removed.

Each published review earns 10 points from the House loyalty, whatever the rating: a two-star review earns as many as a five-star review. A maximum of 100 review points per customer per month; the house's staff receive none. All published reviews may therefore have been rewarded. Full details are given in article 22.5 of our terms and conditions of sale.

The rating shown at the top of the site and next to the reviews is the one our customers give our two shops on Google. We check it on Google twice a day, without altering it. These reviews are published and moderated by Google, not by us, and do not earn points.

Does a review seem false to you, or concern you? Write to us at contact@laboutiqueduthe.fr stating the product: we will look into it and reply to you.