Frequently asked questions

À Bordeaux, at 19 rue des Remparts, in the historic centre, a stone's throw from the shopping streets and accessible on foot or by tram (05 56 90 03 03). À Nice, at 4 rue de la Liberté, in the heart of the city centre, in the Carré d'Or district (04 93 17 42 81). Both shops are open Monday to Saturday, from 10 am to 7 pm.

Of course. In our shops or by telephone, our team guides you according to your tastes, your habits and your tea moments, and explains the right steeping techniques. Online, the Académie's “My taste profile” quiz suggests teas that suit you.

Yes. Our Mariage Frères loose-leaf teas, muslin sachets, iconic metal tins and gift sets come exclusively from the Mariage Frères parent house, of which we have been an official stockist since 1999. Ombelle, our own brand of infusions and herbal teas, was developed with one of Europe's most respected specialists in infusions and spices: 100% organic, fully traceable ingredients. For maté, we source from the leading specialist in the field. All our loose-leaf products are packed in our shops to order, from a 5 g sample to several kilos, in pouches designed to preserve their flavour.

Black, green, white, yellow and oolong teas, pu-erh, flavoured teas and single-estate grands crus: our 500 references, as loose leaf, in tea tins or in cotton muslin tea sachets.

Yes: herbal infusions, fruit infusions, rooibos and maté, most of them naturally caffeine-free, to enjoy at any time of day.

Yes: Mariage Frères gift sets ready to give, and our build-your-own gift set, from 4 to 12 tins, chosen from all our loose leaf teas.

Teapots, cups, filters, tea caddies and kettles, plus tea-inspired fine foods: chocolates, jellies, shortbread. Everything to put together a refined gift, in our shops or online.

Yes, to your home against signature, within 3 to 7 working days from Nice: 9 CHF from 20 to 45 CHF of items, free above that. We do not deliver to Switzerland under 20 CHF of items.

Yes: in Switzerland we apply the prices Mariage Frères charges for Switzerland, converted into francs, and the same rule across the entire shop.

For a parcel of teas and infusions up to approximately 190 CHF, no. Above that, or for accessories, Swiss customs charge VAT (2.6% or 8.1%) and La Poste charges customs clearance fees; from 185 CHF of items, our 10% discount offsets them, and your basket shows the estimate before payment. Delivery & collection.

Yes, with Click & Collect, free of charge. Choose collection in Bordeaux or Nice when you place your order: it will be ready 2 hours later at the earliest, Monday to Saturday from 10 am to 7 pm, and you will be notified by e-mail as soon as it is. As the range differs between our two shops, the shop available for collection is shown on each product page.

In mainland France, delivery is free on orders from 50 €, and from 150 € internationally and in the French overseas territories. Click & Collect is always free.

For delivery, yes: an online order starts at 20 € of items, excluding delivery charges, for both home delivery and pick-up points. If you use a discount or promo code, the discounted amount applies. Click & Collect, in Bordeaux or Nice, has no minimum. Full details are given in article 6 of our terms and conditions of sale.

We ship to France (including overseas territories), Monaco, Germany, Andorra, Austria, Belgium, Spain, Ireland, Luxembourg, the Netherlands and Switzerland from our Nice shop, on the day after the working day on which the order is placed. Destinations served: France (métropole et DOM-TOM), Allemagne, Autriche, Belgique, Espagne, Irlande, Luxembourg, Pays-Bas, Suisse, Monaco, Andorre. A reference available only in Bordeaux can be collected from our Bordeaux shop or ordered by telephone. For advice before you buy, call us on 05 56 90 03 03. Charges and delivery times are shown at checkout, according to the country.

For destinations outside the European Union, customs duties and local taxes may apply on arrival. These are payable by the recipient. Details of charges and delivery times are given on the page Delivery & collection.

Bank card (CB, Visa, Mastercard, American Express), Apple Pay and Google Pay depending on your device, and Klarna to pay in 3 interest-free instalments in France. Payment is fully secure: your bank details never pass through our servers.